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Rocsys offers a hands-free charging connector for EV fleets called the ROC-1.
Rocsys is a global leader that has an innovative approach that combines soft robotics, AI-based computer vision, and data-driven services to create a reliable, seamless, and cost-effective charging experience. Allowing them to deliver efficiency, safety, sustainability, and scalability to leading port operators, logistics companies, and automotive brands worldwide.
In order to manage their fleet of ROC’s, Rocsys built an online platform that helps collect insights on their performance, to learn and to intervene when necessary.
Help us improve the current digital ROCS platform, that supports autonomous charging, to increase both in quality and implementation velocity as well as in user friendliness.
Autonomous charging made possible
A human centred digital platform for service engineers and internal stakeholders to support their work process.
Where we shift from a mainly technically focused platform to a platform that truly resonates with the users in the context of their workflow, enhancing their decision-making capabilities and overall experience.
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Learning how the Roc works
We focused on four connecting areas:
Parallel we focused on future scenarios and how we can make sure the platform can grow sustainably by gaining meaningful insights.
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The Roc in action
Screen designs with dummy data
In this first phase of our partnership, we followed two important steps:
Understand:
To design the right product right, we made sure we understood and charted the context of ROCS, the users and the company. We were able to do that through a combination of desk research, user interviews, stakeholder workshops and our own expert review.
The information helped feed our design process with clear input on:
Shape product
The information helped us with the right context on how to redesign the platform and its structure.
We involved the service engineers in the design process by validating our design choices with them. This helped us sharpen, confirm and where necessary adjust our designs and help them gain ownership over the new platform.
“The fresk.digital team helped us to identify and visualise the areas for improvement of the platform. Using their expertise, they helped create a human centred platform, where we took the first step to optimise the work process for the service engineers.”
Product Manager at Rocsys
The result is a redesigned human centred platform that empowers the different users of the ROCS platform. Ready for implementation.
The platform now offers a user interface that supports the needs of the service engineers offering them the same functionalities, but more user friendly and meaningful, empowering them in their day to day work and their decision-making capabilities.
The next step in our partnership is to launch the platform and optimise it to support the growth of RocSys.
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