Lack of adoption
Tools go unused because theydon't fit day-to-day workflows
Scattered systems are slowing down execution
Designed top-down, ignored on the work floor
A new system is selected at boardroom level, rolled out via project plans, and measured in licenses and training hours. But if it doesn’t fit the professional’s workflow, it won’t be used.
The tablet left unused in the back of the van
Two days after launch of a very expensive new investment, the new tools are in the back of the work van. Not as a sign of resistance from the professional, but because it makes the job harder instead of easier.
More communication won’t fix a lack of adoption
If a tool doesn’t fit the work, adding more training, writing better manuals or starting a change management project won’t help. The solution lies in understanding first followed by designing.
Adoption is a design requirement from day one
Start with the end user
Before we build anything, we follow the professional in their daily work. We understand how the work is done, what frustrates the them and what would help them. This leads to an understanding that is the foundation for all next steps.
Design for use
A solution that fits the reality of the frontline doesn’t need persuasion. We start with the professional, not from the project planning. The details that arise from our research, will make the difference.
Value you see back in the operations
The end-result is a solution frontline professionals want to use daily. A working product that matches their workflow and proves its value on the workfloor every time it is actively used.
"The collaboration with fresk.digital gave us more than an improved platform, it gave us a solid foundation for the future. We can now confidently scale Sportinfrastructuur to support the next generation of sports accommodations in the Netherlands."
From workarounds to using expensive tools
Only when digital solutions fit their workflow professionals will use them. We create digital solutions that match frontline reality. In our cases and articles we share how we do it and what our way of working is.
Let's connect
If enterprise systems are slowing down execution in your organisation, let’s explore what’s really happening.