Findings from our research
Digital tools must fit the way work is done
There are plenty of digital tools, but they don’t support people well in their work. Three findings from the research:
59%
Digital tools don’t work together
59% of participating organisations are an ‘App Collector’: the tools are there, but the professional notices little of them
59%
Paperwork still eats into working time
Nearly 60% name manual paperwork and reporting afterwards as one of the biggest time wasters
60%
Expertise stays in people’s heads
For nearly 60%, the knowledge of experienced professionals lives mainly in their heads. That makes onboarding fragile and keeps seniors indispensable.
Source: Future Frontline Benchmark 2026, 17 organisations in technical services.
Find out where your professionals can gain time
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- Where working time is lost in onboarding, execution, repairs and record-keeping.
- Why digital tools still deliver too little, even for organisations that invest heavily.
- Where the opportunities are for your organisation, based on four digitalisation profiles.
- How to get started, with six practical steps from the shop floor.